Terms & Conditions

Welcome to New eBox. By accessing our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our services.

🛒 General Information

New eBox provides UK-imported electronics, appliances, and gadgets to customers across Pakistan. By placing an order on our website, you agree to comply with the terms outlined below.

We reserve the right to update or modify these terms at any time without prior notice.

📦 Product Information

  • We strive to ensure that all product descriptions, images, and prices on our website are accurate.

  • However, minor variations in color, packaging, or specifications may occur.

  • Product availability may change without notice.

💳 Orders & Payments

When placing an order, you agree to provide accurate and complete information including your name, address, and contact details.

We may offer the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Online Payment (if available)

New eBox reserves the right to cancel or refuse any order if fraudulent or suspicious activity is detected.

🚚 Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery times may vary depending on location, courier services, or unforeseen delays.

Customers are responsible for providing a correct delivery address and contact number.

🔄 Returns, Replacements & Refunds

All returns, replacements, and refunds are handled according to our Return & Refund Policy.

  • Return requests must be made within the specified return period.

  • Products may require inspection before approval.

⚠️ Product Usage & Warranty

Customers are responsible for using products according to the manufacturer’s instructions.

New eBox is not responsible for damages caused by:

  • Improper usage

  • Power surges

  • Unauthorized repairs or modifications

Warranty terms may vary depending on the product.

🔒 Privacy

Your personal information is handled according to our Privacy Policy. We take reasonable steps to ensure your data is secure and protected.

⚖️ Limitation of Liability

New eBox will not be held responsible for:

  • Any indirect or consequential damages

  • Delivery delays caused by courier services

  • Issues resulting from customer misuse of products

📞 Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: info@newebox.com
📱 Phone / WhatsApp: 0324-6393269

Customer Support Hours:
Monday – Saturday | 10:00 AM – 8:00 PM