Return & Refund Policy

At New eBox, customer satisfaction is our priority. We ensure that all products—especially our UK-imported electronics and appliances—are carefully inspected before delivery. If you face any issue with your purchase, our team is here to assist you.

🕒 Return Window

You may request a return within 7 days of receiving your product.

📦 Eligible for Return

A product may be eligible for return if:

  • The item arrived damaged, defective, or not functioning properly.

  • You received the wrong product.

  • The product is unused, in its original packaging, and includes all accessories and documentation.

Note: Some items may require a technical inspection before return approval.

🚫 Not Eligible for Return

Returns will not be accepted in the following cases:

  • The product has been used, scratched, broken, or damaged after delivery.

  • Original packaging, accessories, or invoice are missing.

  • The issue is caused by misuse, power surge, or unauthorized repair.

  • Hygiene-sensitive products (such as earbuds, diffusers, etc.) have been opened or used.

🔄 Replacement Policy

If the product is verified as faulty or incorrect, you may receive:

  • A replacement, or

  • An exchange for a similar item (subject to availability).

💰 Refund Policy

Refunds are applicable when:

  • The product cannot be repaired or replaced.

  • The wrong item cannot be exchanged.

  • The return request is approved after inspection.

Refund Method

Refunds will be issued to your original payment method within 7–14 working days after approval.

📘 Important Notes

  • Products that require technical inspection (electronics, appliances, gadgets) may take 1–3 working days for evaluation before a final decision is made.

📞 Need Help?

If you have any concerns or want to initiate a return, please contact our support team:

📧 Email: info@newebox.com
📱 Phone / WhatsApp: 0324-6393269

We are always happy to assist you.