Shipping Policy

At New eBox, we strive to deliver your orders quickly, safely, and reliably across Pakistan. Please read our shipping policy below for details about order processing and delivery.

📦 Order Processing

  • All orders are processed within 1–2 working days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a confirmation message or call with delivery details.

🚚 Delivery Time

Estimated delivery times:

  • Karachi: 1–2 working days

  • Major Cities: 2–4 working days

  • Other Areas in Pakistan: 3–5 working days

Delivery times may vary depending on location, weather conditions, or courier service delays.

💳 Payment Options

We offer the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer (if available)

  • Online Payment (if available)

Orders using bank transfer or online payment will be processed after payment confirmation.

📍 Delivery Coverage

New eBox currently delivers across Pakistan through trusted courier partners.

⚠️ Important Shipping Notes

  • Please ensure your address and contact number are correct when placing an order.

  • Our courier partners may contact you before delivery.

  • If a customer refuses delivery without valid reason, future COD orders may be restricted.

📞 Need Help?

If you have any questions about shipping or delivery, please contact us:

📧 Email: info@newebox.com
📱 Phone / WhatsApp: 0324-6393269

Our support team is available Monday – Saturday, 10:00 AM – 8:00 PM.